Terms of Service

This is a plain-language summary of how the service works, written to be read rather than to impress. It is the agreement between you and us; where you need formal advice about your own situation, take it from a professional who knows your jurisdiction.

BYOQ is a workspace for planning, researching, writing and packaging video content. It produces drafts, suggestions and analysis. It does not produce finished, verified work, and it does not publish on your behalf.

Payments are processed by Paddle.com, which is the merchant of record for every sale. That means Paddle is the seller of record for the transaction, handles the payment, charges any tax due where you live, and appears on your card statement rather than BYOQ.

Your subscription is to BYOQ and the service is provided by us. Paddle's own terms and privacy notice cover the payment itself, and you can read them at the checkout.

Refunds and cancellations are described in the Refund and Cancellation Policy, and are issued through Paddle.

You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe an account has been compromised.

You must be old enough to form a binding contract where you live.

You keep ownership of everything you put into the service and everything it generates for you. You grant us only the licence needed to operate the service for you: storing your content and processing it to provide the features you use.

We do not use your content to train models, and we hold no AI provider account of our own. Generation runs on the API key you connect, is billed to you by that provider, and your content is transmitted to that provider, and to no other, at the moment you run a step. What that provider then does with it is governed by your agreement with them.

The keys you connect are yours. You can remove one at any time under Settings, and every step that needed it stops working from that moment; nothing already generated is affected.

A key is stored encrypted on our server and is never sent to your browser. We do not hold a provider account of our own and there is no fallback key, so a step with no key connected refuses rather than quietly running on ours.

Every AI step runs on your key and that provider bills you directly, at their price, with no margin added by us. You are responsible for what your key spends through the service, including runs you start and repeat. The rate limits in the product exist to stop a runaway loop; they are not a spending cap and should not be relied on as one.

This one matters more than the rest. Generated output can be wrong, out of date, or confidently mistaken. Claims marked unverified are unverified. Scores presented as inference are inference, not measurement.

You are solely responsible for checking anything you publish, particularly medical, financial, legal, and current-events material, and anything concerning identifiable real people.

The subscription bills monthly in advance through our payment processor. The price is shown before you commit.

You can cancel at any time; access continues to the end of the paid period. We do not delete your data when a subscription ends. Your projects become read-only rather than deleted, and you can still export them.

If a payment fails we keep your workspace working during a short grace period and email you.

The Acceptable Use Policy forms part of these terms. We may suspend an account that breaches it, and will tell you why unless a legal obligation prevents us.

We aim for high availability but do not guarantee uninterrupted service.

To the extent the law allows, our total liability is limited to the amount you paid in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

That limit covers generated output specifically. What a model writes, draws or says is produced by your provider on your key, from prompts assembled out of your own material, and we do not warrant that any of it is accurate, original or fit for a purpose. Charges your key incurs are between you and that provider.

We may change these terms. For material changes we will give notice by email or in the product before they take effect. Continuing to use the service after that means you accept the change.